Customer Support Channels
A 1–hour Response Guarantee
Delivering good quality support without delay is our main priority, so we support each shared hosting plans plan with a 1–hour ticket response guarantee. Once you present a ticket or post a message, our customer support staff will try all they could do to present the most appropriate solution to your case and to offer information quickly.
A Top–quality Support Service
Our help support service is delivered by a team of qualified specialists who definitely are ready to respond to your inquiry quickly. You can easily contact the tech support team by starting a help and support ticket from your Web Site Control Panel or by posting us an e–mail. On business days, you may as well contact us on the phone or use the live chatting option.
An Intuitive Help Section
The Control Panel gives an extensive know–how base which is integrated into all areas. In each section, you’ll find a Help button which will load for you a selection of step–by–step courses on how to apply a selected feature or execute a particular action. Moreover, we have crafted educational video lessons that allows you to get a better idea of the Control Panel’s interface.