A One–Hour Support Ticket Response Time Guarantee
Each help request you send to us will be attended to within maximum 60 min. If for any reason whatsoever your trouble ticket or email calls for further assistance from a sysadmin, we will forward it and leave a note to notify you that your matter is being examined. If you make use of the Managed Servers package, any of the server administration tasks included there will be carried out at a time that is convenient for you.
A Top–Notch Technical Support Service
We’ll be at your disposal 24–7 to answer any queries that you may have related to our Web Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also need assistance handling server management procedures, you can have a glance at our Managed Servers package, which includes data backup space, weekly Operating System updates, server monitoring and restarting services, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Section
We have equipped our Web Site Control Panel with an elaborate knowledge base, which offers comprehensive explanations of all its features and functions. Additionally, we have made exhaustive video tutorials that will further reveal to you how to carry out a certain task or troubleshoot a commonly encountered problem. All the help articles and the tutorial videos are readily accessible from each Web Site Control Panel section via the Help and Videos buttons situated in the upper right corner.