You will find lots of shared hosting companies on the market, but many of them are resellers who have minimal resources, particularly when it comes to support. A good way to distinguish them is the option to contact the company over the phone. The type of support that you'll get through this particular channel of communication varies depending on the supplier - some provide you with professional phone support, while others offer general and customer support only because some matters are more time-consuming and it is a lot less difficult to be resolved via a ticket, especially if the situation needs to be escalated. However, it's good to know that you can always contact your hosting supplier as there're plenty of small-scale matters which can be managed efficiently and in a timely manner through a call, not mentioning that you are able to get more info about the services before you become a client.
Phone Support in Shared Hosting
We believe that the option to talk to a live consultant is rather important, that's why we have three support lines all around the world (UK, USA and Australia) and you're able to get in touch with us on the phone for fourteen hours every day. If you consider buying one of our shared hosting plans
, for example, you will be able to give us a call and find more about our services before placing your order in order to make sure that we match all the system requirements for your web sites. After your order, you will be able to contact us about all of the sales or billing issues you may experience, or receive any type of general or basic technical info that you need. We have aimed to find the optimal balance between telephone and ticket support, so for strictly technical issues you'll have to use the ticketing system, that will help you track the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there will always be somebody to help you when you have any questions about the semi-dedicated server
plans that we supply. Whether you need to learn more about our plans, you have some billing issue or some general issue, you can just give us a call. Despite the fact that some more complicated issues may require a support ticket so as to give some time to our tech support crew to analyze, we can assist you with a number of tech questions over the phone as well, saving you time and efforts. As we have data centers on three different continents - in the United States, Great Britain and Australia, we have local telephone lines in these countries as well. If you're in another country, we have an international number where you'll be able to contact us.