In case you have a site, a problem may always show up and it doesn’t necessarily need to be related to the web hosting service itself. For instance, something can go wrong when you update an Internet app or some important content can be edited or erased unintendedly. Regardless of what the essence of the problem may be, you’ll have to touch base with the support team and request them to restore a backup or to assist you in resolving the problem that you’re encountering. How fast they will do it will determine the time that your sites will be inaccessible. For certain sites such as social networks or online stores, a frequent downtime period often means losing clients and cash. That said, it is important to use the services of a company that offers not only a very good client care service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
Our shared hosting plans
feature a 1-hour response time guarantee, which means that regardless of what query or issue you might have, we will always be there to lend a helping hand. As it is, it rarely takes more than 30 minutes to get an issue fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our tech support team members are available 24/7, even on weekends and national holidays, which goes to say that you’ll always receive instant help. We know just how valuable time can be, so by the time we reply to your email or trouble ticket, we will have investigated the matter and, if we haven’t come up with a solution, we’ll supply you with more details about what you need to do on your end – when the circumstances require it. With our support service, you can be sure that there will be someone to lend you a hand right away, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Our technical support staff representatives will be at your service at all times and they will answer any trouble ticket that you open through the hosting Control Panel within maximum one hour. The ticket response time is guaranteed irrespective of whether you have a general question in regard to your semi-dedicated server
or you chance upon a certain complication and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available 7 days a week to tackle any technical, billing or general issue. In case you get in touch with us about anything that’s within our capabilities, we will resolve it before we get back to you, so you will not have to wait around for hours or even days while the problem continues. In case there’s something that you have to do on your end, we will provide you with the required information – what workable solutions to try, what actions to take, etc.