A live chat is one of the many ways of communication offered by some web hosting suppliers as part of their support services. Determined by the provider, the chat is used for pre-sales, billing and/or technical assistance. This method of contact is quicker than a support ticket and it will make it much more unlikely to misunderstand or misspell something compared to a call with a representative. Furthermore, when the trouble that you experience needs some time to be reviewed and resolved, you are able to do something different meanwhile instead of just waiting, like you would have to do if you call. You can also employ a live chat assistance service without spending a dime as long as you have world wide web accessibility even if your web hosting supplier is situated in another country and they don't have a local phone number you can call.
Live Chat Support in Shared Hosting
We provide a live chat assistance service for all of the shared hosting plans that we offer and we are able to support you with almost everything live. In case you don't have an account with us yet, we're able to give you more info about the plans so as to help you to select the most suitable package. In case you are an existing client, we're able to assist you with any billing or general issue plus with a number of common tech matters, such as an e-mail address setup in a desktop email client. In case you cannot phone us for some reason or you're in a country where we do not have a local phone number, the live chat is the best option to get in touch with us. Of course, some issues require additional time to investigate and test, therefore you'll need to open a ticket to our technicians, still, we will save your time and help you with a number of issues on the chat.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as standard with our services, so that when you have any questions concerning our semi-dedicated plans, you are able to talk with our customer support team at any moment no matter if you've already purchased your account or not. Generally, the chat service is intended for pre-sales, billing and general questions and issues, still we are able to help you with various technical questions as well. We can help you select the right plan for your sites if you do not have an account yet, we can respond to any billing questions or issues you may have or we can assist you with setting up your new e-mail address on your PC or smartphone - all the aforementioned will be done in a timely manner because our live chat service is online all the time, every single day. Whenever you want support, you're able to talk with an agent and save time and effort.