There are a number of ways in which you can get in touch with the hosting company whose services you are using, but the one that you will always find irrespective of which company you choose is a ticketing system. This is the easiest medium of communication for different reasons. In case no help desk staff representative is free at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will invariably hit home. Besides, you can copy and paste extensive pieces of information without worrying about spelling mistakes, and if a particular problem needs more time to be solved or a number of replies need to be exchanged, all the info will be in one and the same location, so either party can always see the comments supplied by the other one. The negative side of using tickets to touch base with your web hosting company is that they are typically separate from the hosting platform, which goes to say that if you need to provide info or to adhere to instructions, you will have to use at least two different systems and this number may increase if you want to administer several domain names. Besides, a lot of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for an answer.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you will never have to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket whilst browsing through your website files or modifying different settings. The ticketing system is being monitored 24x7x365 by our tech support staff and the ticket response time is no more than one hour, but it rarely takes more than 20 minutes to obtain help. Unlike some other web hosting companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you need and request information in relation to any technical or billing problem. Additionally, you can read a variety of educative articles, which will help you deal with the most commonly encountered predicaments on your own.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with our company and you would like to get in touch with our customer support team, you’ll be able to submit a ticket directly from your Hepsia hosting Control Panel instead of going through a completely different client support platform as you will need to do with the majority of hosting providers out there. Our integrated ticketing system will enable you to send a new ticket without difficulty and to go through older tickets using an intelligent search box. Besides, you will be able to have a look at the relevant knowledgebase articles that our system will present you with on the basis of the problem category that you pick for your new ticket. You can do all of the abovementioned procedures without signing out of your Hepsia Control Panel at any moment, which means that if you come across any predicament or have a query, you can touch base with our support engineers and resolve the issue at hand in less than sixty minutes through one single support platform.