There are a number of ways in which you can get in touch with the hosting company whose services you are using, but the one that you will always find irrespective of which company you choose is a ticketing system. This is the easiest medium of communication for different reasons. In case no help desk staff representative is free at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will invariably hit home. Besides, you can copy and paste extensive pieces of information without worrying about spelling mistakes, and if a particular problem needs more time to be solved or a number of replies need to be exchanged, all the info will be in one and the same location, so either party can always see the comments supplied by the other one. The negative side of using tickets to touch base with your web hosting company is that they are typically separate from the hosting platform, which goes to say that if you need to provide info or to adhere to instructions, you will have to use at least two different systems and this number may increase if you want to administer several domain names. Besides, a lot of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for an answer.