Lots of users who begin using their very first hosting account, or change companies, normally have inquiries with regard to how particular things are done or bump into complications when setting up various things like emails, website settings, etc. That’s why, many providers have compiled documentation with popular questions and issues in order to help their clients receive info quickly and seamlessly. Consequently, the tech support engineers can devote more time to actual issues that particular customers may be experiencing, as the solution for the minor things will already be available online and clients will be able to tackle them without contacting the customer service staff. Having exhaustive documentation is pretty important, especially for new users with no previous experience whatsoever, since the web hosting service entails a ton of functions and lots of individuals can become puzzled about what to do. A good knowledge base can both help you do the operations that you want and acquaint yourself with how the web hosting service functions as a whole.
Extensive Online Documentation in Shared Hosting
If you purchase a shared hosting
package through our company, you will have access to our exhaustive online help documentation where you will see information about just about everything connected with our hosting services. The topics cover anything from how to create an e-mail account on your phone, to how to do various things using an .htaccess configuration file. The articles are written in a simple-to-comprehend way and offer detailed guidelines on how to carry out a particular task inside your Hepsia Control Panel. You can also find info that is not connected directly to Hepsia, for example one that concerns web apps on your desktop computer. The full archive of articles will be located in the Help section of the Control Panel, but those that are relevant to a specific Control Panel section can be accessed on the spot. Since we’ve included as many topics as possible, you’ll be able to find out virtually everything connected to your account.
Extensive Online Documentation in Semi-dedicated Servers
We have compiled an extensive online knowledge base for all our present and future clients, so in case you buy a semi-dedicated server
package from us, you will be able to find any info that you’re searching for at any time. We’ve got multiple informative help articles, which will help you understand better what is happening in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are merely two examples. Our detailed manuals will help you do anything you wish – extract an archive file, import a database, redirect a domain name
, etc. On top of that, we also have troubleshooting guidelines, which will enable you to discover what induces a specific problem and the potential solutions for it. In case you cannot send e-mails or your domain opens a 500 Internal Server Error message, for example, you can consult our knowledge base and correct the issue straight away. You can access the articles through each section of the Control Panel, as well as through the all-inclusive Help section.