24/7 Customer Support
Find out more on what ‘customer support’ signifies in the hosting community and about the different support types.
The availability of the customer and tech support that a shared hosting company provides will tell you a lot about the services that they offer too. In case you are allowed to use just emails and tickets, you have most probably discovered a reseller not the actual hosting provider. If this is the case, you'll have to wait for a couple of days to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to get hold of the true hosting company for further help. When the supplier offers several options for communication with fast response time which are available anytime, they're most likely the top provider, not only a reseller. Which means that you'll receive prompt assistance and quality support since they'll have direct access to the servers where your account will be created. Whatever the problem - technical or sales, it is generally better to be able to contact your web hosting company directly through your preferred way of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance right away, so our shared hosting
services feature 24/7 technical support as well as several means of communication. If you do not have an account yet, you can call us or use our live chat and chat with a live agent, so as to find out about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up buying a service that you cannot use. In case you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it requires further analysis. In contrast to the majority of suppliers out there today, we answer to all of the tickets within the hour, so you will not need to wait for a whole day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to receive well-timed support, particularly when your site is not functioning as it should be for some reason. All our semi-dedicated plans
come with 24/7 customer and technical support, thus if anything happens, you can use plenty of methods to let us know - telephone line with a couple of local numbers around the globe, live chat, emails and tickets. The first two methods are for billing, pre-sales and general issues, so in case you don't have an account yet, for instance, you can find extra information about our services, or we can assist you with less complex technical issues. The next two options are for solely tech problems or anything which is more time-consuming considering that it is easier to track the correspondence between you and our support team. The warranted maximum response time for them is merely an hour, the regular one - 15-20 min, so you won't have to wait for an entire day in order to receive assistance as you may need to do when using the services of other service providers.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get quick support in general, let alone when you manage an entire server, so each dedicated server
that we offer comes with 24/7 support with one-hour answer time guarantee regardless of the situation. The service is absolutely free for any type of difficulties with the server or the software that was installed by our admins during the setup, which means that you are able to get in touch with us as many times as you wish, even during holidays. You could either open a support ticket from your billing area or you could send an e-mail, and the actual response time for either rarely surpasses 30 mins as we have admins available round the clock. In case you require general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on as many as 3 different continents or you could take advantage of our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you're able to include to your server package from your billing Control Panel.